Entertainment is at the heart of Tracksino — but it should always be responsible and safe. We want you to play for fun, not under pressure. Know your limits, make smart choices, and keep gaming a positive part of your life.
Use these tools to keep your gaming experience safe and in control
Set your own daily, weekly, and monthly deposit caps. You'll never spend beyond your budget — guaranteed.
Set a time limit for how long you play in one session. When time's up, Tracksino will automatically remind you.
Once your losses hit a set amount, gaming stops automatically — an effective guard against impulsive overspending.
Block your account for a set period (from 7 days to permanent). This takes effect immediately.
Take a break of 24 hours to 6 weeks. Your account stays active during this time, but gaming will be temporarily suspended.
A pop-up message will appear at set intervals asking, "How long have you been playing?" — a simple way to keep yourself in check.
Responsible Gaming It means treating gaming purely as entertainment — not as a source of income or a way to escape problems. Tracksino has always wanted every member to play for fun, free from stress or financial strain. Gaming is a small part of life — family, friends, work, and health all come first.
Online gaming has grown rapidly in popularity across Bangladesh, but so has the need for greater awareness. Many people don't realize when "just having fun" starts becoming a problem. Tracksino wants you to recognize that line before you cross it.
Truly responsible gaming means you are in control — not the game. You decide when to play, how long to play, and how much BDT to spend. Keeping that control in your own hands is what responsible gaming is all about.
All responsible gaming tools on Tracksino are completely free and easy to use. Access them anytime through your account settings. Once you set a limit, Tracksino enforces it automatically — no need to keep track yourself.
Gaming addiction often creeps in gradually. It might start as occasional play, then daily, until stopping feels impossible — a story many people know all too well. Tracksino wants to keep you from going down that path. That's why we provide preventive tools to help you stop problems before they escalate.
Ask yourself the following questions. If most of your answers are "Yes," it may be time to take a step back:
Player protection first — financial gain second.
We proactively reach out if we notice any suspicious gaming patterns.
No one under 18 is permitted to play, under any circumstances.
Any concerns you raise will be handled with complete confidentiality.
Your full gaming history, spending, and time data are always available and transparent to you.
Contact our team via 24/7 live chat for support.
Stay in control of your gaming in just a few simple steps
Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly cap. Lowering your limit is instant; increasing it requires a 7-day wait.
Instant EffectSet a maximum duration for each gaming session — 30 minutes, 1 hour, or whatever works for you. When time is up, Tracksino will send you a reminder so you can take a break.
Flexible SettingsOnce your losses reach a set amount, gaming stops automatically. It's the most effective protection against the impulsive urge to chase losses with "just one more round."
Automatic ProtectionFeel like you need a breather? Take a cooling-off period of 24 hours to 6 weeks. You won't be able to log in during this time, but your account and balance will remain safe.
Mental BreakIf things feel serious, self-exclusion is the most powerful step you can take. Your account can be closed for anywhere from 7 days to permanently. No promotional emails will be sent during the exclusion period either.
Maximum ProtectionView your gaming history, total spending, and win/loss records at any time. Understanding your own patterns is the first step toward responsible gaming.
Full TransparencyIf you notice these signs, act without delay
Unable to pay bills, borrowing money to play, or secretly spending your family's funds.
Feeling restless, irritable, or anxious when not gaming. Unable to find enjoyment without it.
Hiding your gaming from family or friends. Lying about where your time or money is going.
What starts as "just a few minutes" can stretch into hours. You're skipping sleep, meals, or work to keep playing.
Placing bigger bets to chase your losses. Stuck in the mindset of "I'll win it back this time."
Gaming is straining your relationships with family or friends. The people closest to you are worried.
Acknowledging the problem yourself is the hardest but most important step. Answer the questions above honestly.
Go to your Tracksino account and activate self-exclusion or a cooling-off period. It takes effect immediately.
Talk to a family member or a trusted friend. Having someone by your side is far more effective than facing the problem alone.
Chat with us anytime via 24/7 live chat. We'll assist you with complete confidentiality and help you take the right next steps.
For serious addiction, speak with a mental health professional. Seeking help takes courage, not weakness.