Privacy Protection

Tracksino Privacy Policy – Our Commitment to Protecting Your Information

Your privacy is our top priority at Tracksino. It is our responsibility to be fully transparent about how your personal information is collected, used, stored, and protected.

Last Updated: January 1, 2026

Key Highlights of the Privacy Policy

How Tracksino protects your information — at a glance

Data Collection Policy

Full details on what information Tracksino collects, why it is collected, and when it is needed.

Purpose of Data Use

Your information is used solely to improve the platform and deliver our services. There is no unauthorised use.

Data Protection Measures

Your information is kept secure through SSL encryption, firewalls, and regular security audits.

Third-Party Data Sharing

Clear guidelines on when and with whom information may or may not be shared with third parties.

Your Rights

Learn about your rights to access, correct, delete, and object to the processing of your information.

Cookie Policy

Learn how Tracksino uses cookies, what types are used, and how to manage them.

This Privacy Policy Tracksinodescribes how your personal information is collected and processed when you use -'s website and services. By accessing or using Tracksino, you agree to this policy. We comply with the GDPR (General Data Protection Regulation) and international data protection standards.

1 Introduction & Scope of Policy

Tracksino We believe privacy is a fundamental right. We treat your data with respect and never collect more than what is strictly necessary. This policy applies to the tracksino.id website, mobile web platform, and all services offered by Tracksino.

Tracksino operates as a responsible data controller in accordance with international data protection laws. Information we collect is never sold to third parties for commercial purposes.

Please Note: This Privacy Policy of Tracksino Terms & Conditionsmust be read together with -. Both documents together form the complete agreement between you and us.
2 What information we collect

Tracksino may collect the following types of information to provide its services:

a) Information you provide directly:

  • Name, email address, phone number (collected at registration)
  • Date of Birth (for age verification)
  • Identity Document Details (for KYC verification)
  • Payment method details (for deposits and withdrawals)
  • Messages sent via live chat

b) Automatically collected information:

  • IP address and device information
  • Browser Type & Version
  • Time spent and activity on the platform
  • Gaming History & Transaction Details
  • Information collected through cookies and tracking technologies
Tracksino never collects your full bank or mobile banking PIN/password. Payment information is processed directly through the payment provider's secure system.
3 Purpose of Data Use

Tracksino uses your information only for the following legitimate purposes:

  • To create and manage your account
  • To verify your identity and age (legal requirement)
  • To process deposits and withdrawals
  • To provide customer support and resolve issues
  • To ensure platform security and prevent fraud
  • To meet legal obligations (e.g. anti-money laundering compliance)
  • To send you promotional offers with your consent
  • To enhance the user experience on the platform
We never use your information for third-party marketing purposes. If you wish to stop receiving promotional emails, you can opt out at any time from your account settings.
4 Data Retention & Deletion

Tracksino retains your information only for as long as necessary:

Type of Data Retention Period Reason
Account Information 5 years after account closure Legal Requirements
Transaction History 7 Years To comply with financial regulations
Gaming Log 3 Years Dispute Resolution
Chat Records 1 Year Service Quality Improvement
Cookie Data 30–90 Days User Experience

After the designated retention period, data is securely deleted or anonymized.

5 Sharing Data with Third Parties

Tracksino never sells your information. However, data may be shared in the following limited circumstances:

  • Payment Processors: Only the necessary information is shared to process transactions via bKash, Nagad, Rocket, and similar services.
  • Game Providers: Providers such as Evolution Gaming, Pragmatic Live, and others receive only the information necessary for the gaming session.
  • Legal Authorities: We may disclose information under legal obligations or by court order.
  • Security Services: Specialized service providers for fraud detection and prevention.
What we never do: Your information is never sold or shared with advertisers, brokers, or unknown third parties.
6 Cookie Policy

Tracksino uses cookies on its website. Cookies are small data files stored in your browser:

  • Essential Cookies: To maintain login sessions and ensure security. Disabling these may cause the site to function incorrectly.
  • Functional Cookies: To remember your preferences and settings (such as language and display mode).
  • Analytics Cookies: To monitor platform usage and improve the overall experience.
  • Security Cookies: To detect fraudulent activity.

You can disable cookies at any time through your browser settings. Please note that doing so may affect certain features of the site.

7 Technical Measures for Data Protection

Tracksino uses industry-leading technology to keep your information secure:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall Protection: Multi-layered firewalls prevent unauthorised access.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Data Masking: Sensitive data is stored in the database in masked form.
  • Access Control: Only authorized personnel may access sensitive information.
Tracksino's security infrastructure is PCI DSS compliant, the internationally recognised gold standard for payment security.
8 Your Rights

Under GDPR and international privacy laws, you have the following rights:

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Right to Access Data

You may request to see what information we hold about you.

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Right to Rectify Data

You may request corrections to any inaccurate or incomplete information.

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Right to Delete Data

You may request deletion of your information beyond what is legally required to be retained.

Right to Object to Processing

You may object to the use of your data for specific purposes.

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Right to Data Portability

You may request your information in a structured, portable format.

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Marketing Opt-Out

You may request to stop receiving promotional communications at any time.

To exercise your rights, please contact Tracksino's support team. We will endeavour to respond within 30 days.
9 Child & Minor Protection
Tracksino strictly does not provide services to anyone under 18 years of age. We take special care to protect the privacy of children and minors.
  • Age is verified at registration, and ID documents may be requested in cases of suspicion.
  • If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
  • Parents or guardians may contact support to inquire about their child's account.
10 Policy Changes

Tracksino may update this Privacy Policy from time to time. When changes are made:

  • You will be notified by email 7 days before any significant changes take effect.
  • The "Last Updated" date at the top of this page will change with every update.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend keeping email notifications enabled on your account to stay informed about important changes.
11 Contact & Complaints

If you have any questions or concerns about our Privacy Policy, please feel free to contact us:

Response Time
Within 30 Days
Live Support
24/7 Chat Support

If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.

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Your data is safe — trust us

Now that you know about Tracksino's Privacy Policy, you can trust us. Register today and enjoy safe gaming.

SSL Encrypted GDPR Compliant No Sale of Data
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